Refund and Returns

Refund Policy:

 

All orders can be cancelled up to 48 hours after purchase. Orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. 

Refunds will only be issued to the original payment service that you used when placing your order.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to returns@3djunkies.com and we will process an insurance claim on your behalf.

Returns:

Items must be returned within 15 days of purchase in brand new condition. For 3D printers, it must not have been operated, have marks or show signs of use. We do not cover ordinary damages caused by improper use or accidents. 

*We do not accept returns for Mosaic products once the product has been shipped. This does not include if the unit is faulty or needs to be replaced - this is covered under their customer warranty. Please contact support@3djunkies.com for more info. 

All returned products are subject to a 20% restocking fee and the return shipping must be pre-paid.

To request for return of an order, please email us returns@3djunkies.com

Customers must provide proof of purchase (store receipt or shipping invoice) for all returns and exchanges. Please also provide us with the serial number of the machine when contacting us.

All returning items must be sent back with a return merchandise authorization number (RMA #). An RMA number will be assigned by our support technician. Items returned without an RMA number will not be processed.

Customer is responsible for any freight charges for returning any items back to us after a return authorization number is assigned and the return is approved by our company.

 

*Extended warranties cannot be returned.

*Software cannot be returned, even if unopened.

*Opened 3D printer filament and resin cannot be returned.

Returns and Exchanges by Mail

All packages must be shipped with a carrier that can provide a valid tracking number and insurance. 3D Junkies is not responsible for packages lost or damaged in transit. Packages must be shipped out within 5 days of issuance of the RMA number.

All returns must include original factory box, original equipment, accessories, cables, original factory packaging (foam, plastic, wrappings, etc.), unfilled warranty cards, all instruction booklets and paperwork. Please do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.

If the returned merchandise does not meet the conditions of the requirement, it will be sent back to the customer at his or her expense.

If you have questions about an item or the terms for its return process, please contact us at returns@3djunkies.com

Terms of Service

https://3djunkies.com/policies/terms-of-service